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Front Office, by P. Abbott, S. Lewry
Ebook Download Front Office, by P. Abbott, S. Lewry
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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
� user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
� updated in the light of recent developments such as global distribution systems and the internet
� greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
� additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
� Procedural aspects
� Dealing with people
� Increasing yield
� Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
- Sales Rank: #2903322 in Books
- Published on: 1999-04-15
- Original language: English
- Number of items: 1
- Dimensions: 9.69" h x .46" w x 7.44" l, 1.00 pounds
- Binding: Paperback
- 218 pages
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